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Columbus metropolitan library employment9/13/2023 ![]() This position is a member of the Executive and Advisory Councils. As the organization’s senior-most Guest Services leader, the CGO is accountable for the overall service performance (analog and virtual guest interactions) of all libraries, for the achievement of divisional goals and objectives, and for aligning system-wide strategic objectives with effective and guest-centric access and engagement plans, operational strategies and metrics tied to those strategies, and the ongoing development and monitoring of operational service and performance systems. Responsibilities include providing leadership, strategic direction, and resource stewardship for the subordinate directors/manages who oversee the libraries and departments within the division and for succession planning and mentoring support for all division staff and managers. They direct, administer, plan, and coordinate activities related to the library’s Guest Services division in accordance with policies, strategic plan(s), and annual plan(s) established by the library’s Executive and Advisory Councils and the Metropolitan Library Commission. Under the direction of the Chief Executive Officer (CEO), the Chief Guest Officer (CGO) has strategic and operational responsibility for the library’s Guest Services division. Please note that additional information regarding this position may be found by clicking on the 'Go to application' button. Information regarding benefits available for this position can be found here: Our next application review will be Friday, June 30, 2023. This position is assigned to the Downtown Library, which is located at 300 Park Avenue, Oklahoma City, OK 73102. This position is a member of both the Executive and the Advisory Council. All content is posted anonymously by employees working at Columbus Metropolitan Library. This is the Columbus Metropolitan Library company profile. Facilitates the implementation of strategic goals and services to enhance and improve library experiences for internal and external guests. Glassdoor gives you an inside look at what it's like to work at Columbus Metropolitan Library, including salaries, reviews, office photos, and more. Responsible for organizational data collection, analysis, and reporting. Plans, develops, manages, and assesses strategic projects. Leads division, cross-departmental, and system-wide teams in the alignment of objectives with system-wide strategic goals. Responsibilities include the development of tactical and strategic plans, operational strategies and metrics tied to those strategies, and the ongoing development and monitoring of operational service and performance systems. Directs, administers, plans, and coordinates activities related to the library’s Collections, Facilities, Special Collections, and Strategic Planning units in accordance with policies, strategic plan(s), and annual plan(s) established by the library’s Executive and Advisory Councils and the Metropolitan Library Commission. Under the direction of the Chief Executive Officer (CEO), the Chief Operations Officer (COO) has strategic and operational responsibility for the library’s Collections, Facilities, Special Collections, and Strategic Planning units.
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